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Voicemail

Take control of your voicemail and learn more about TrapCall's voicemail service.

Can I use my carrier voicemail?

TrapCall's voicemail is a great all-inclusive feature, which offers some options not found on carrier voicemail. AT&T, T-Mobile, and Verizon users are able to continue using their current carrier voicemail. If you're on a different carrier and have questions about our TrapCall voicemail, please contact our Technical Support team.


How do I access my voicemails?

Whether you are using TrapCall Hosted Voicemail or your own carrier's, you have the ability to access your voicemail in many different ways. When a caller leaves you a voicemail you'll receive a text message with a link directing you to listen from our website, or an audio file which you can play from the message. If you have the app on your phone, you'll receive a push notification which will open the Voicemails tab. You can also access your voicemails by logging into your account and selecting the Calls tab, which you can click on Filter to view just your voicemails.


If you are using TrapCall Hosted Voicemail you can dial (509) 554 - 5555 directly from the mobile phone you registered with TrapCall. When prompted, enter the same PIN number you used when you signed up. After logging in, you'll be able to listen to your messages.


Can I share or download my voicemails?

To share or download your voicemails please click HERE. Select the voicemail you'd like to share and click Share Voicemail. You'll be provided with a URL which you can copy and share. You can also select Download Voicemail and your audio file will be automatically downloaded to your computer.


How can I change my TrapCall voicemail greeting?

To change your voicemail greeting please call (509) 554 - 5555 from the mobile phone you registered with TrapCall. When prompted, enter the same PIN number you used when you signed up. After logging in, you'll be able to listen to your messages and change your greeting.


Can you explain why my voicemails are coming through as texts?

When a caller leaves a voicemail, you'll receive a text with the audio file. If you have our Premium or Ultimate subscription, you will also receive transcriptions, if this feature is enabled. Transcriptions type out your voicemails, allowing you to read them instead of playing the audio. When you’re ready to listen to your voicemail, click the play button and the message will begin.


What is a voicemail transcription?

A voicemail transcription is a text version of an audio voicemail. With our Premium and Ultimate subscriptions you can read your voicemails as texts. We'll send these to you in a text message or email. You can also choose to receive push notifications instead if you have the TrapCall application.


Does my plan come with voicemail transcriptions enabled?

Our Premium and Ultimate subscriptions include voicemail transcriptions. Ultimate users receive unlimited voicemail transcriptions. Premium users are limited to 10 voicemail transcriptions per month, which you can upgrade your account at any time to receive an unlimited amount.


How do I restore my carrier voicemail?

If you have already canceled your subscription, or wish to temporarily remove TrapCall from your phone and restore your carrier voicemail please click HERE. This deactivation tool is available 24/7 to walk you through restoring your carrier voicemail and ensure our service has been fully removed from your phone.



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